The Office of Patient experience addresses every aspect of patient’s connect with Aster, and the experience they have right from the decision to schedule an appointment, to interactions with the staff during the appointment, and the communication from the practice there after.
A patient experience officer makes sure the entire experience is in line with patients’ expectations. The concerns of the patients and their family are addressed by listening to them and providing quality patient centered care. The Patient Experience Officers collaborate with a variety of departments to ensure consistent delivery of patient-centered care.
Real-time survey results from various channels are collated on an internal web-based application which has an automated analytics engine to deliver actionable insights. The collated cross-channel qualitative and quantitative feedback is available to all staff in leadership and management roles. The team works together with leadership to uncover feedback trends and blind spots. These insights enable the team to prioritize experience improvement efforts.
Best practices are adapted from various healthcare chains across the world to assist our caregivers in providing culturally competent patient-centered care.
At Aster we value and welcome your feedback and we would like to hear about your experience with us. Kindly complete the online feedback form and our patient experience executive will contact you within two business days. Alternatively, you may contact the appropriate hospital location listed below to speak to our Patient Experience representative or write an e-mail:
You are invited to express appreciation to Aster hospital staff by mentioning their name in your feedback. The compliments will be shared with our staff to reassure and motivate them in their daily efforts.
Please note Patient Experience staff are not equipped or authorized to answer medical questions or provide follow-up care.
