Visitor Guidelines

visitors-policy

Planning your admission

For all planned cases, Customer service executive shall inform you a day prior on date and time of arrival. Please carry your Emirates ID, all available medical reports and insurance card for the admission process

Meals

Meals are included in the room charge. Arabic, Asian & Continental variety of food is available from the nutrition & dietary service. Vegetarian preferences and other special diets (therapeutic diet as per physician’s order or according to patient’s clinical condition) are also catered for. Meals and refreshments for the guests are available in OLIVE Diner or Breathe Cafe.

Belongings & Personal Requisites

The hospital provides dressing gowns, bedroom slippers and toiletries. The hospital is under CCTV surveillance. However, we highly recommend leaving valuables and jewellery at home or handing over to your family.

Accommodation

Room categories offered are Deluxe/ Single/ Twin Sharing room. All rooms have en-suite bathrooms and are fully furnished with telephones, mini-fridge and multi-channel satellite television. All rooms have a sofa bed to accommodate one person for an overnight stay

Facilities and Amenities

Coffee Shop: Where you can enjoy healthy and delicious food options

Gifts & Flowers Shop: Find the great gift options for your beloved ones

Free Wifi: Patients and visitors can stay connected during their stay or visit at the hospital

TV Screens: Aster provides television services in all patient rooms & waiting areas

Interpreter Service

Is available for 14 different languages including Arabic, Russian, Malayalam, Tagalog etc.

For Mothers-To-Be

It is best to pack a suitcase two weeks in advance, including pre-washed nursing bras, baby vests, baby gowns, mittens and wrapping blankets. You should provide copies of passport with visa page, Emirates ID and marriage certificate with UAE attestation (both parents) at the time of admission, failing which provision of birth certificate may be delayed. Incase of NICU admission for the baby, please contact the billing department as the standard maternity packages do not include these charges.

Visiting Hours

Wards-

Saturday to Thursday- 10 Am to 12 PM, 6PM to 8 PM

Friday- 10 AM to 8 PM.

ICU-

Morning 7-8 AM

Evening 6-7 PM

NICU (Only mother and father are allowed) –

Morning 9-10 AM

Evening 5-6 PM

Age of visitors

We recommend limiting the children visiting the hospital. The hospital allows children up to 16 years of age with an adult (at least 18 yrs. old) supervision only.

Visitors Health

If you have a flu/ fever/ other signs of infection, we advise you to refrain from visiting the hospital.

Number of Visitors

At most 2 visitors are allowed at a given time

Overnight stay for visitors

Only one visitor is allowed to stay overnight with the patient

Access Control

Certain areas have controlled access to maintain patient safety and privacy. In order to access these areas, please use the bell at entrance.

Pets

No animals are permitted to enter the hospital premises.

Smoking

Smoking is strictly prohibited in the hospital premises.

Hand Hygiene

Please wash your hand or use our hand sanitizer available in the hospital premise to ensure infection control.

Car Parking

Charge per hour is 20 AED. Ticket can be collected from security at basement 1.

Patient Safety

All admitted patients need to wear hospital wrist ID band clearly stating their full names and UHIDs to ensure identification. Make use of the call bell system at bedside and in all bathrooms in case of assistance.

Payment Terms

Self-paying Patients-Expenses not covered by insurance plans will have to be settled by the patient via cash or credit card.

Insured Patients-Aster Hospital is empaneled with the top insurance companies for providing medical cover: Dubai Insurance, Amity, Nowhealth, pentacare, NGI, Health360, Wapmed, Nextcare, Oman, Al Madallah, Interglobal, Mednet, Allianz, AXA, Al Khazna, Saico, Adnic, NAS,Alico, National Life & General,Neuron, MSH, Symphony,Daman (H4267). Expenses not covered by insurance plans will have to be settled by the patient by cash or credit card.

Discharge Process

Families are requested to arrange for home clothes, transport and finances for the planned day of discharge. The discharge summary and instructions including medication, follow up details other advice will be explained and handed over to the patient. The discharge process typically takes 3 hours or less from the time of confirmation by treating doctor.